MQA Quarterly Performance Report

This section highlights three measures from MQA’s Balanced Scorecard that the division uses to track its strategic long-range plan. It includes short- and long-range goals and performance measures, and it helps the executive management team monitor all progress toward those goals. The following three measures are identified as critical components of MQA’s strategic priorities: average number of days to process a renewal application for qualified applicants, average number of days to issue an initial license for qualified applicants, and the average number of days to complete initial inspections prior to licensure. MEASURE: AVERAGE number of days to process a renewal application for a qualified applicant. Target: 1 Day Definition: This measure calculates the average number of days to renew a license for health care professionals and facilities. The measure includes electronic renewal applications that are processed online and paper renewal applications that are processed through the U.S. mail. Paper renewals are small population as nearly 95% percent of licensees utilize the online renewal system. This measure does not include delinquent renewals. For practitioners who renew their license online, the measure includes the average number of days from the date the transaction was initiated online to the date the renewal application was approved. For practitioners who renew their license by mail, the measure includes the average number of days from the date the renewal fee is received in its entirety (e.g. the batch received date in the cash batch header) to the date the renewal application is approved. If a deficiency letter was sent, the measure is adjusted to the number of days from the date the renewal fee and/or documents are received in their entirety to the date the first deficiency letter was sent, plus the number of days from the renewal cleared letter to the application approved date. Initiative: No action steps are currently needed to improve performance. Data source: MQA Licensing and Enforcement Information Database System (LEIDS). 10 MQA Q1 2017-2018 FY15-16 Q2 FY15-16 Q1 FY15-16 Q3 FY 15-16 Q4 FY 16-17 Q1 FY 16-17 Q2 FY 16-17 Q3 FY 16-17 Q4 FY 17-18 Q1 TARGET = 1 DAY 0.0 0.2 0.4 0.6 0.8 1.0 0.36 0.19 0.27 0.21 0.46 0.51 0.22 0.31 0.18 DAYS LICENSE RENEWAL BALANCED SCORECARD MEASURES