MQA Quarterly Performance Report

MEASURE: Average number of days to complete initial inspection prior to licensure. TARGET: 16 days Definition: This measure calculates the average number of days from the date an applicant is ready for an opening inspection to the date the inspection is completed. This measure includes all initial inspections where the applicant did not formally request a delay. Initiative: To improve the time to complete an initial inspection, the Bureau of Enforcement has begun calling establishment owners within five days of a request to schedule the inspection. Managers and supervisors monitor this process on a weekly basis. The Bureau has also created a new code to track inspections where the owner requested a delay, so our inspectors can then focus on establishments that are ready for inspection. In addition to these steps, staff continues to engage in cross-training to ensure personnel availability to complete new requests as soon as possible. 12 MQA Q1 2017-2018 TARGET = 16 DAYS 0 4 8 DAYS 16 20 12 FY15-16 Q2 FY15-16 Q1 FY15-16 Q3 FY 15-16 Q4 FY 16-17 Q1 FY 16-17 Q2 FY 16-17 Q3 FY 16-17 Q4 FY 17-18 Q1 13.95 9.46 9.55 6.02 7.26 6 6 16.43 AVERAGE NUMBER OF DAYS TO COMPLETE AN INITIAL INSPECTION Data source: MQA Licensing and Enforcement Information Database System (LEIDS). BALANCED SCORECARD MEASURES 5.52