MQA Quarterly Performance Report

Balanced Scorecard: A way to measure whether the key processes performed by MQA (licensing, enforcing, and providing information) support our vision and our strategic objectives. CSU: The Consumer Services Unit is located within MQA’s Bureau of Enforcement. It is the central intake for all complaints, including complaints alleging the practice of a healthcare profession or the operation of facilities/ establishments without the appropriate license. Emergency Action: An action taken by the State Surgeon General to suspend or restrict the ability to practice when a licensed health care practitioner poses an immediate and serious threat to the health, safety, and welfare of the public. Emergency Suspension Order (ESO): An order issued by the Florida Department of Health suspending the license of a practitioner. A practitioner may not practice in the state of Florida while under an emergency suspension order. Emergency Restriction Order (ERO): An order issued by the Florida Department of Health restricting the practice of a practitioner in the state of Florida under conditions specified by the Department. ISU: The Investigative Services Unit is located within MQA’s Bureau of Enforcement. It investigates complaints against health care practitioners and facilities/establishments regulated by the Department of Health. LEIDS: Licensing and Enforcement Information Database System – MQA’s licensure and enforcement database. MQA Trust Fund Unlicensed Fee: A $5 fee collected at initial and renewal licensing that specifically funds the investigation and enforcement of unlicensed activity laws. PSU: The Prosecution Services Unit is responsible for providing legal services in the regulation of all health care boards and councils. 16 MQA Q1 2017-2018 GLOSSARY