MQA Quarterly Performance Report

It is my pleasure to present the Quarterly Performance Report for the first quarter of the fiscal year 2017-2018. If there were a defining theme to the quarter, it would be about the Department of Health leading the state in responding to health and medical needs of Floridians facing an unprecedented hurricane season. Although MQA performance measures and balanced score card primarily measure regulatory efficiences, MQA’ s performance most certainly does not end there. MQA employees showed their giving spirit by volunteering in so many way to assist during Hurricane Irma. From staffing Florida’s Emergency Information Line (FEIL), to staging facility assessments on the road, MQA employees contributed significantly to Florida’s preparedness and recovery efforts. In spite of time away from regular tasks, performance in our key business areas continued to reflect a regulatory culture dedicated to ensuring health care professionals can get to work quickly in Florida. We truly demonstrate every day our commitment to the Department of Health’s mission to promote, protect and improve the health of all people in Florida through integrated state, county and community efforts. Lucy Gee, MQA Division Director ABOUT MQA Mission: To protect, promote & improve the health of all people in Florida through integrated state, county, and community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation We search for creative solutions and manage resources wisely. C ollaboration We use teamwork to achieve common goals and solve problems. A ccountability We perform with integrity and respect. R esponsiveness We achieve our mission by serving our customers and engaging our partners. E xcellence We promote quality outcomes through learning and continuous performance improvement. 4 MQA Q1 2017-2018 DIRECTOR’S MESSAGE