MQA Quarterly Performance Report

• MQA continued to do its part to increase healthy life expectancy of all Floridians, which included working with the Bureau of Chronic Disease Prevention to prepare Healthiest Weight Webinars, which will be available in the second quarter of the 2017-2018 fiscal year. • The Board of Chiropractic Medicine office assisted the Board of Pharmacy office in clearing its repository backlog. The office also assisted with processing Registered Pharmacy Technician applications after the Board of Pharmacy office experienced staffing changes. Chiropractic Medicine staff recognized that customers of both offices deserve nothing less than a demonstration of MQA’s key values. Their collaborative effort positively impacts the work that MQA performs in health care licensing and regulation. • The board offices participated in Rapid Process Improvement (RPI) workshops, a methodical approach to quickly identify, map, and improve the processes in the board offices. Through RPI, participants were able to reduce redundencies and identify process delays resulting in up to a 30% improvement in processes. In addition, MQA is working on pre-application informational brochures and videos for each profession to help applicants gather and present information necessary to their application, thereby decreasing the time to license. • Florida’s Board of Respiratory Care implemented an electronic submission process that reduced the licensure process by four days for two applicants. • Board staff attend and present at professional association and federation meetings, such as the Federation of State Medical Boards, National Association of Boards of Pharmacy, and National Board of Respiratory Care. These meetings help MQA identify trends and best practices that can be incorporated into its processes. MQA demonstrated significant improvements in application processing performance for psychology applicants. Despite an increase of 20.4% in the number of applications processed, the team reduced the average number of days to issue a license by 15.41 days or 9.4%. The annual mean wage in Florida for a psychologist is $91,920, so the ability to begin work quickly has a positive and long- lasting impact to the state’s economy. MQA also reduced the number of days to issue a school psychologist license by 28%. MQA hosted a Multi-Board Workgroup meeting in Orlando. The focus of the discussion, which was held with members of the Boards of Dentistry, Medicine, Nursing, Osteopathic Medicine, and Pharmacy, primarily related to looking at a multi-disciplinary team approach to health care regulation. PRIORITY 2.1: LONG, HEALTHY LIFE PRIORITY 4.1: EFFECTIVE AGENCY PROCESSES PRIORITY 5.1: REGULATORY EFFICIENCY The strategic priorities in this section are taken from MQA’s 2016-2018 strategic plan . MQA Q1 2017-2018 7 QUARTER 1 ACCOMPLISHMENTS 2.1 4.1 5.1