Q4_09-17-2018

16 MQA Q4 2017-2018 BY THE NUMBERS QUARTERLY SUMMARY Complaints Received 7,134 Legally Sufficient 1,274 Investigations Completed 1,090 Citations Issued 24 Dismissals 713 Probable Cause Found 345 No Probable Cause Found 71 Final Orders 362 Emergency Orders Issued Emergency Restriction Orders 42 Emergency Suspension Orders 45 Total Emergency Orders 87 Fines and Cost Data for Current LicensEes Dollar Amount Collected $411,070 Dollar Amount Imposed $607,961 Percentage Collected 68% NUMBER OF ACTIVE CASES Consumer Services 3,952 Investigative Services 1,057 Prosecution Services 4,899 MQA receives over 20,000 complaints a year. Practitioners who are disciplined may be directed to obtain additional training to prevent errors, reprimanded, and/or sanctioned. The Department takes emergency action for violations that pose an immediate and serious threat to the public and violations under section 456.074, FS, including the commission of crimes, violations of standards of care, drug use, impairment, drug diversion, sexual misconduct, or student loan defaults. The Bureau of Enforcement’s (BOE) key role is to investigate complaints and reports against licensed practitioners and unlicensed persons. The bureau has several specialized units: The Unlicensed Activity Program, Consumer Services Unit, Investigative Services Unit, and Compliance Management Unit. Enforcement Data Click here for detailed report by profession