Q4_09-17-2018

MQA Q4 2017-2018 3 table of contents DIRECTOR’S MESSAGE 4 BUREAU MESSAGES 5 EXECUTIVE SUMMARY 6 QUARTER 4 ACCOMPLISHMENTS 7 I AM MQA 8 UNLICENSED ACTIVITY (ULA) 9 BALANCED SCORECARD MEASURES 11 BY THE NUMBERS 14 GLOSSARY 17