Q4_09-17-2018

Medical Quality Assurance (MQA) finished the 2017-2018 fiscal year strong, and this fourth Quarterly Performance Report (QPR) illustrates the division’s commitment to protecting the public through its three key business processes of licensure, enforcement, and information. On March 19, 2018, Governor Rick Scott signed the Controlled Substances Bill to help combat the opioid abuse that has impacted so many lives across Florida. The bill establishes prescribing limits and mandates continuing education for health care professionals, as well as expanding the use of Florida’s Prescription Drug Monitoring Program. MQA staff have worked hard to inform the public and health care professionals to ensure compliance with this important legislation. On April 23, 2018, MQA hosted its Annual Long Range Planning Meeting, which gathered board chairs and vice chairs, professional association members, and other stakeholders to share information and best practices. A strengths, weaknesses, opportunities, and threats (SWOT) analysis was completed at this meeting, and the ideas generated will be used to help MQA further its goals throughout the next year. MQA also completed a SWOT analysis with its own employees on June 1, 2018. The results from the MQA SWOT will be used at this year’s Strategic Panning Managers meeting and later as part of the 2018-2019 Strategic Plan. Finally, MQA staff showed their commitment to teamwork by working to renew thousands of Certified Nursing Assistants (CNAs) whose licenses were set to expire on May 31, 2018. MQA received thousands of calls and emails dealing with the renewal, and staff members worked diligently to get licensees the information they needed to renew their licenses. These are only a few of the many ways the people of MQA show their commitment to our vision. I am proud to present this Quarterly Performance Report and proud of the service MQA provides to the people of Florida. 4 MQA Q4 2017-2018 DIRECTOR’S MESSAGE Mission: To protect, promote & improve the health of all people in Florida through integrated state, county, and community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation We search for creative solutions and manage resources wisely. C ollaboration We use teamwork to achieve common goals and solve problems. A ccountability We perform with integrity and respect. R esponsiveness We achieve our mission by serving our customers and engaging our partners. E xcellence We promote quality outcomes through learning and continuous performance improvement. Lucy Gee, MQA Division Director