Q4_09-17-2018

• Lisa Bolhouse, Chair for the Board of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling, and Jennifer Wenhold, Executive Director, attended the Association of Social Work Boards’ (ASWB) first-ever leadership training June 1-2, 2018, in Arlington, Virginia. ASWB invited all Chairs and Executive Directors from each member state to ensure a highly effective and well-functioning board. This training also provided an opportunity for each member state to discuss emerging issues in the profession of social work. • MQA held a division-wide SWOT analysis on June 1, 2018. Each work unit within the division gathered together to brainstorm the strengths, weaknesses, opportunities, and threats unique to their offices as well as those facing the entire division. The insights gained during this exercise will be compiled and presented during the Annual Strategic Planning Manager’s Retreat, to be held on August 10, 2018. PRIORITY 4.1: EFFECTIVE AGENCY PROCESSES The strategic priorities in this section are taken from MQA’s 2016-2018 strategic plan. MQA Q4 2017-2018 7 PRIORITY 5.1: REGULATORY EFFICIENCY • MQA held its Annual Long Range Planning Meeting on April 23, 2018, during which staff shared information, analyzed trends, and planned for the upcoming year with Florida’s health care board members, professional associations, and other stakeholders. • Many MQA staff volunteered to work overtime to help answer thousands of emails and calls the division received related to the Certified Nursing Assistant (CNA) renewal period that ended on May 31, 2018. Over 107,000 renewal postcards were sent to licensees, and many of these CNAs had questions that required help from MQA staff. Because of the overwhelming volume of correspondence, many of MQA’s employees stayed long past the end of their shifts to ensure that these questions were answered in as timely a manner as possible. QUARTER 4 ACCOMPLISHMENTS 4.1 5.1