QPR3-Final-06102019

MQA Q3 2018-2019 11 By the numbers QUARTERLY SUMMARY Complaints Received 10,261 Legally Sufficient 1,367 Investigations Completed 1,278 Citations Issued 46 Dismissals 119 Probable Cause Found 328 No Probable Cause Found 669 Final Orders 306 EMERGENCY ORDERS ISSUED Emergency Restriction Orders 22 Emergency Suspension Orders 53 Total Emergency Orders 75 FINES AND COST DATA FOR CURRENT LICENSEES Dollar Amount Collected $453,676 Dollar Amount Imposed $594,400 Percentage Collected 76.32% NUMBER OF ACTIVE CASES Consumer Services 4,722 Investigative Services 962 Prosecution Services 5,383 MQA receives over 20,000 complaints a year. Practitioners who are disciplined may be directed to obtain additional training to prevent errors, reprimanded, and/or sanctioned. The Department takes emergency action for violations that pose an immediate and serious threat to the public and violations under section 456.074, Florida Statutes, including the commission of crimes, violations of standards of care, drug use, impairment, drug diversion, sexual misconduct, or student loan defaults. The Bureau of Enforcement’s (BOE) key role is to investigate complaints and reports against licensed practitioners and unlicensed persons. The bureau has several specialized units: the Unlicensed Activity Program, Consumer Services Unit, Investigative Services Unit, and Compliance Management Unit. Enforcement Data Click here for detailed report by profession