MQA Quarterly Performance Report

MQA Q4 2018-2019 11 By the numbers QUARTERLY SUMMARY Complaints Received 17,888 Legally Sufficient 1,331 Investigations Completed 1,265 Citations Issued 42 Dismissals 98 Probable Cause Found 418 No Probable Cause Found 953 Final Orders 398 EMERGENCY ORDERS ISSUED Emergency Restriction Orders 25 Emergency Suspension Orders 58 Total Emergency Orders 83 FINES AND COST DATA FOR CURRENT LICENSEES Dollar Amount Collected $309,697 Dollar Amount Imposed $441,359 Percentage Collected 70.17% NUMBER OF ACTIVE CASES Consumer Services 9,584 Investigative Services 982 Prosecution Services 5,115 MQA received over 40,000 complaints in Fiscal Year 2018-19. Practitioners who are disciplined may be directed to obtain additional training to prevent errors, reprimanded, and/or sanctioned. FDOH takes emergency action for violations that pose an immediate and serious threat to the public and violations under section 456.074, Florida Statutes, including the commission of crimes, violations of standards of care, drug use, impairment, drug diversion, sexual misconduct, or student loan defaults. The Bureau of Enforcement’s key role is to investigate complaints and reports against licensed practitioners and unlicensed persons. The bureau has several specialized units: the Unlicensed Activity Program, Consumer Services Unit, Investigative Services Unit, and Compliance Management Unit. Enforcement Data Click here for detailed report by profession