MQA Quarterly Performance Report

Q1 2019 - 2020 Quarterly Performance Report n Page 10 Balanced Scorecard A way to measure whether the key processes per- formed by MQA (licensing, enforcing, and providing information) support our vision and our strategic ob- jectives Emergency Action An action taken by the State Surgeon General to sus- pend or restrict the ability to practice when a licensed health care practitioner poses an immediate and se- rious threat to the health, safety, and welfare of the public Emergency Suspension Order (ESO) An order issued by the Florida Department of Health suspending the license of a practitioner. A practitioner may not practice in the state of Florida while under an emergency suspension order Emergency Restriction Order (ERO) An order issued by the Florida Department of Health restricting the practice of a practitioner in the state of Florida under conditions specified by the Department Final Order A Final Order is an order of a regulatory board outlin- ing the finding of facts, and penalties in a disciplinary case against a licensee. The administrative complaint, outlining the charges against the licensee is attached and becomes part of the final order when it is proper- ly filed with the agency clerk. Investigations Completed Investigations are initiated when a complaint is con- sidered legally sufficient. All completed investigations are presented to the Prosecution Services Unit with an Investigative Report and all documents related to the complaint. Legally Sufficient Complaints that, if found to be true, show a potential violation of Florida Statutes or Rules. LEIDS Licensing and Enforcement Information Database System – MQA’s licensure and enforcement database MQA Trust Fund Unlicensed Fee A $5 fee collected at initial and renewal licensing that specifically funds the investigation and enforcement of unlicensed activity laws Probable Cause Probable Cause is a reasonable ground to suspect that a person has violated or is violating the law. ULA Unlicensed activity. Potentially dangerous activity by an unlicensed person that could cause injury, disease, or death Health care resources for professionals and consumers are available 24 hours a day at www.FLHealthSource.gov . Ap- ply for a license, verify a license or renew a license.