MQA Quarterly Performance Report

7 Q2 2020-2021 Quarterly Performance Report Division of Medical Quality Assurance ENFORCEMENT DATA The key role of the Bureau of Enforcement is to investigate complaints and reports against licensed practitioners and unlicensed persons. Specialized units within the Bureau of Enforcement are: Unlicensed Activity Program, Consumer Services Unit, Investigative Services Unit, and the Compliance Management Unit. MQA received over 40,000 complaints in FY 2019-2020. Practitioners who are disciplined may receive reprimands, sanctions, or other actions. The Department takes emergency action for violations that pose an immediate and severe threat to the public under Section 456.074, Florida Statutes, including the commission of certain crimes and violations. Complaints Received 8,039 Legally Sufficient 1,068 Investigations Completed 1,029 Citations Issued 53 Dismissals 81 Probable Cause Found 283 No Probable Cause Found 681 Final Orders 426 Emergency Restriction Orders 43 Emergency Suspension Orders 12 Total Emergency Orders 55 Dollar Amount Collected $254,760 Dollar Amount Imposed $619,764 Percentage Collected 41.11% Consumer Services 7,502 Investigative Services 499 Prosecution Services 3,508 BY THE NUMBERS EMERGENCY ORDERS ISSUED FINES AND COST DATA FOR CURRENT LICENSEES NUMBER OF ACTIVE CASES