2016-2020 MQA Strategic Plan

Version 5 1 The Florida Department of Health (Department or Agency) conducted a strategic planning process during the summer of 2015 to define the direction of the Agency for consumers, employees, administrators, and legislators for the next five years. The Agency Strategic Plan positions the Department to operate as a sustainable integrated public health system under the current economic environment and to provide our residents and visitors with high quality public health services. This is a living document that its contributors will evaluate and update regularly to address new challenges posed by the changing environment of public health in Florida. After executive leadership approved the Agency Strategic Plan strategic priorities, goals, and objectives, each objective was assigned to a division to implement and monitor. The Division of Medical Quality Assurance (MQA) created its strategic plan that contains the objectives from the Agency Strategic Plan plus other goals, strategies, and objectives that emerged as supporting the Department’s strategic priorities from their environmental scan and SWOT analysis. MQA approached the strategic planning process with a few guiding principles in mind: • Preserving the health, safety, and welfare of the public. • Identifying barriers to health care licensure. • Facilitating efficient and cost-effective regulation. • Creating a veteran-friendly regulatory licensure environment. Mission – Why do we exist? To protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts. Vision – What do we want to achieve? To be the Healthiest State in the Nation. Values – What do we use to achieve our mission and vision? I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. MQA is dedicated to the mission, vision, and values of the Department. Working in conjunction with 22 boards and four councils, we established the strategic priorities set forth in this plan beginning January 2016 through December 2020 and continue to work diligently to accomplish these goals to further contribute to the Department’s vision to be the healthiest state in the nation. Executive Summary