MQA Annual Report 2020-2021

ISU has 11 regional field offices throughout the State of Florida: Pensacola -Area 1 826 Creighton Road, Suite B105 Pensacola, FL 32504 (850) 475-5474 Miami -Area 11 8350 NW 52nd Terrace, Suite 400 Doral, FL 33166 (305) 470-5800 Fort Lauderdale -Area 10 1400W. Commercial Blvd., Suite J130 Fort Lauderdale, Florida 33309 (954) 202-3250 Fort Myers -Area 8 2295Victoria Avenue, Suite 242 Fort Myers, Florida 33901 (239) 338-2621 Tampa -Area 6 1313 North Tampa Street, Suite 407 Tampa, Florida 33602 (813) 873-4777 Tallahassee -Area 2 4042 Bald CypressWay Tallahassee, FL 32399 (850) 245-4870 Jacksonville -Area 4 1912 Hamilton Street, Suite 104 Jacksonville, Florida 32210 (904) 381-6022 Alachua -Area 3 14101 NW Highway 441, Suite 700 Alachua, Florida 32615 (386) 418-5330 Orlando -Area 7 400West Robinson Street, Suite 532 Orlando, Florida 32801 (407) 245-0978 Jupiter -Area 9 900 South U.S. Highway 1, Suite 207 Jupiter, Florida 33477 (561) 741-4580 St. Petersburg -Area 5 525 Mirror Lake Drive North, Suite 310A St. Petersburg, Florida 33701 (727) 552-1145 Headquarters 4042 Bald CypressWay Tallahassee, Florida 32399 (850) 245-4478 CSU refers complaints to the ISU field office closest to where the incident occurred. Complaints that present an immediate threat to public safety are given priority; however, all complaints are investigated as timely as possible. CMU is responsible for ensuring that licensees comply with the terms and penalties imposed in final orders issued by the 22 boards. ISU investigates complaints against health care practitioners and facilities and establishments regulated by the Department. ISU functions as the investigative arm of MQA. The ISU staff includes professional investigators, licensed dentists, nurses, and pharmacists who conduct inspections, interviews, and collect evidence. Cases of most significant concern with the potential for immediate threat to the public (e.g., over-prescribing, practice- related arrests, sexual assault/misconduct) are designated as Priority 1. The target for completing the investigation of these cases is 12 days. Priority 1 cases completed within 12 days were 92.52 percent in FY 2020-21. 8 Annual Report and Long-Range Plan 2020-21