25 Annual Report and Long-Range Plan | Fiscal Year 2022-23 In the future, health care licensure applicants, practitioners, and consumers can expect the following features from ELI: ■ MQA boards will test and share feedback about ELI’s ability to respond to customers, providing greater insights to the ELI project team and guaranteeing that ELI remains a relevant, personal, and customer-focused champion for all practitioners looking to do business with MQA. ■ ELI will link inquirers to pertinent resources existing on board websites based on the questions they ask. For instance, if a practitioner asks a question on the Board of Medicine website but the question is relevant to the Board of Osteopathic Medicine, ELI will redirect that user to the Board of Osteopathic website as appropriate. To learn more or access ELI, visit FLHealthSource. gov/ELI or find ELI at the bottom of any respective board website. Board of Pharmacy 7.0% Board of Medicine 9.3% Board of Clinical Social Work, Marriage and Family Therapy, and Mental Health Counseling 11.5% TOP FIVE ELI WEB CHAT VOLUMES in FY 2022-23 Background Screening 5.3% Board of Nursing 37.9% All Other 29%
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