9 Annual Report and Long-Range Plan | Fiscal Year 2022-23 Composition MQA contributes to the mission of the Department by upholding a regulatory system that promotes a safe working environment for health care practitioners and ensures that public health and welfare are served through its licensure, enforcement, and information activities. MQA comprises three bureaus that collaborate with the Office of the General Counsel’s Prosecution Services Unit and 22 boards and four councils to license health care practitioners who meet statutory standards and enforce laws and rules governing health care practitioners. Organizational Structure THE BUREAU OF HEALTH CARE PRACTICTIONER REGULATION THE BUREAU OF OPERATIONS THE BUREAU OF ENFORCEMENT DIRECTOR’S OFFICE Human Resources Budget Strategic Planning Services Board Offices Veteran Licensure Services Prescription Drug Monitoring Program Operational Support Services Licensure Support Services System Support Services Background Sreening and Practitioner Notification Services Four Councils 22 Regulatory Boards Prosecution Services Unit Unlicensed Activity Program Investigative Services Unit Compliance Management Unit Consumer Services Unit • The Director’s Office facilitates cross-functional processes so that strategy is integrated, executed, and evaluated across MQA. Key functions include human resource management, budget development, and strategic planning services. • The Bureau of Health Care Practitioner Regulation consists of seven board offices that work with the regulatory boards and four councils, implementing rules into policy and procedure and advising on budget matters. Applications for licensure are reviewed, disciplinary hearings are conducted, and rules are promulgated in partnerships with the boards and councils. • The Bureau of Operations provides operation and infrastructure support to MQA and the boards and councils through the functions of four main units. Key functions range from document, contract, asset, and database management to license maintenance and renewal, background screening services, and voice, email, and AI-powered customer contact. • The Bureau of Enforcement acts as the compliance and investigative arm of MQA, where complaints about practitioners are received and investigated and violations and administrative actions are established according to Florida Statutes or rules. The 11 field offices throughout the state facilitate the investigations of complaints and inspections of facilities.
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