The increase in the number of nurse MSLs issued over time has contributed to the overall rise in upgrade licenses issued, as 55.48% (or 8,842) of the total number of upgrade licenses issued in FY 2023-24 were nurse MSLs. In FY 2019-20, there were 23,360 licensed facilities and establishments. By FY 2023-24, this number had grown to 23,671, representing a modest increase of 1.33% since FY 19-20. From FY 2019-20 to FY 2023-24, the average time to license a facility was 44 days. This trend indicates a 4.16% decrease in the processing time since FY 2018-19, reflecting MQA's efficiency and adjustments in licensing procedures. Enforcement* In FY 2023-24, the number of complaints rose to 50,130, representing a 17.13% increase since FY 2019-20. This rise in complaints aligns with a 3.44% growth in the total number of licensees, suggesting a potential link between the increase in licensees and the volume of complaints. The emergency action process is applicable to any licensed Florida health care practitioner who poses an immediate danger to public health, safety, or welfare, in accordance with sections 456.073(8) and 120.60(6), Florida Statutes. *Enforcement data often defies the neat confines of quarterly or FY timelines, as investigations and resolutions span variable periods and do not adhere to strict start or end dates. 20 MQA Annual Report and Long-Range Plan | FY 2023-24
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