MQA Annual Report 2023-2024

Meanwhile, 565 inspections were completed due to a change in location. The increase in inspections for new businesses and location changes underscores our role in supporting growth and transition, ensuring that every step is monitored for quality and compliance. During FY 2023-24, the Department received 1,489 ULA complaints and 1,380 ULA cases were referred for investigation, reflecting MQA’s commitment to thoroughly examining complaints. Of these, 1,380 cases were referred for investigation, reflecting MQA’s unwavering commitment to thoroughly examining each complaint. MQA’s proactive measures lead to the issuance of 505 cease-and-desist orders, swiftly addressing and halting potentially harmful activities. Additionally, 528 cases were referred to law enforcement, demonstrating MQA’s dedication to collaborating with authorities to uphold public safety and integrity. MQA Annual Report and Long-Range Plan | FY 2023-24 23

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