It is with great pride that I share the story of MQA’s journey throughout FY 2023-24. As Director, I have the distinct honor of guiding our teams through a pivotal chapter in health care innovation—where our cutting-edge technological advancements have significantly advanced the standards and practices in the industry, underscoring our unwavering commitment to safeguarding public health. This year, MQA was defined by resilience and innovation. Rooted firmly at the heart of the health care industry’s regulatory framework, MQA stands as a steadfast guardian of standards and safety. Through rigorous oversight, precise licensing, and proactive communication, we have nurtured an environment where patient safety and efficiency are paramount. This past year has been marked by significant technological advancements, including the expansion of MQA’s Virtual Agent, ELI, to handle web chats for 31 profession offices. Additionally, this year celebrates the first full year of e-licensing, with 180,300 licenses electronically downloaded towards the end of quarter four. We have not only implemented innovative oversight strategies but have also strengthened our compliance mechanisms, ensuring they are both effective and forward-thinking. These strides forward are not just milestones—they are the markers of our dedication to excellence. As we look to the horizon, we are energized to continue our mission to protect, promote, and improve the health and safety of all Floridians through public protection and regulatory efficiency. With the collective effort of our devoted team and the invaluable support of our stakeholders, we are prepared to navigate the evolving landscape of health care regulation stamped by trends like enhanced licensure mobility, telehealth expansions, and technological advancements. We will adapt, innovate, and seize opportunities to better serve health care applicants, practitioners, and consumers. I am deeply grateful to each member of MQA for their relentless dedication and professionalism. Their commitment fuels our collective success. To our health care associations, board and council members, and partnering agencies, your partnership is indispensable in this shared journey of enhancing health care regulation. Together, we will forge ahead, continuing to make impactful strides in safeguarding public health and ensuring the integrity of health care services for all. This story is ours, and it is one of progress, perseverance, and profound dedication. Message from the Division Director Jennifer L. Wenhold MSW, CPM Division Director Thank you, MQA Annual Report and Long-Range Plan | FY 2023-24 5
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