As part of its mission, MQA protects the public by enforcing federal and state laws and rules governing the practice of health care professions and reviewing and investigating complaints against health care practitioners and facilities. In FY 2023-24, MQA received 50,130 complaints and completed 5,250 investigations. There were 5,407 legally sufficient cases, ensuring that only valid concerns are pursued to maintain the integrity and safety of the health care system. Table 8: Reports Received, Complaints Received, and Investigations Completed PROFESSION STATUTORY REPORTS COMPLAINTS RECEIVED LEGALLY SUFFICIENT COMPLETED INQUIRIES COMPLETED INVESTIGATIONS COMPLETED INSPECTIONS Acupuncture Acupuncturist 3 26 1 0 1 0 Athletic Training Athletic Trainer 0 67 5 0 5 0 Certified Social Worker Certified Master Social Worker 0 1 0 0 0 0 Chiropractic Medicine Certified Chiropractic Physician's Assistant 0 7 1 0 1 0 Chiropractic Physician 10 289 32 3 32 0 Clinical Laboratory Personnel Clinical Laboratory Personnel 0 11 5 0 6 0 Clinical Laboratory Trainee 0 1 0 0 0 0 Clinical Social Work Licensed Clinical Social Worker 4 139 26 2 22 0 Provisional Clinical Social Worker 0 2 0 0 0 0 Registered Clinical Social Worker Intern 0 35 7 0 7 0 Dentistry Dental Hygienist 1 28 6 1 5 0 Dental Laboratory 0 10 4 1 3 185 Dental Radiographer 0 3 1 0 2 0 Dental Residency Permit 0 1 0 0 0 0 Dental Teaching Permit 0 1 0 0 0 0 Dental Temporary Certificate 0 0 0 1 0 0 50 MQA Annual Report and Long-Range Plan | FY 2023-24
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