Bureau of Enforcement Acts as the compliance and investigative arm of MQA, where complaints about practitioners are received and investigated and violations and administrative actions are established according to Florida Statutes and rules. The 11 field offices throughout the state facilitate the investigations of complaints and inspections of health care facilities. Bureau of Health Care Practitioner Regulation Consists of eight board offices that work with the 22 regulatory boards and four councils to implement rules into policy and advise on budget matters. Applications for licensure are reviewed, disciplinary hearings are conducted, and rules are promulgated in partnership with the boards and councils. Bureau of Operations Provides operational and infrastructure support to MQA and the boards and councils through the function of four main units. Key functions range from document, contract, asset, and database management to license maintenance and renewal, background screening services, and voice, email, and AI-powered customer contact. Director’s Office Facilitates cross-functional processes so that resources and strategy are integrated, executed, and evaluated across MQA. Key functions include human resources, budget development, and strategic planning services. MQA Annual Report and Long-Range Plan | FY 2023-24 9
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