MQA Quarterly Performance Report

7 Q3 2020-2021 Quarterly Performance Report Division of Medical Quality Assurance ENFORCEMENT DATA The key role of the Bureau of Enforcement is to investigate complaints and reports against licensed practitioners and unlicensed persons. Specialized units within the Bureau of Enforcement are: Unlicensed Activity Program, Consumer Services Unit, Investigative Services Unit, and the Compliance Management Unit. MQA received over 40,000 complaints in FY 2019-2020. Practitioners who are disciplined may receive reprimands, sanctions, or other actions. The Department takes emergency action for violations that pose an immediate and severe threat to the public under Section 456.074, Florida Statutes, including the commission of certain crimes and violations. Complaints Received 9,201 Legally Sufficient 1,307 Investigations Completed 1,147 Citations Issued 152 Dismissals 41 Probable Cause Found 297 No Probable Cause Found 710 Final Orders 217 Emergency Restriction Orders 37 Emergency Suspension Orders 24 Total Emergency Orders 61 Dollar Amount Collected $307,898.04 Dollar Amount Imposed $557,194.08 Percentage Collected 55.26% Consumer Services 7,139 Investigative Services 633 Prosecution Services 3,512 BY THE NUMBERS EMERGENCY ORDERS ISSUED FINES AND COST DATA FOR CURRENT LICENSEES NUMBER OF ACTIVE CASES