MQA Quarterly Performance Report

3 Q3 2020-2021 Quarterly Performance Report Division of Medical Quality Assurance BALANCED SCORECARD MEASURES This section highlights three of MQA’s Balanced Scorecard measures: the number of days to process a renewal application for qualified applicants, the number of days to issue an initial license for qualified applicants, and the number of days to complete initial inspections before licensure. These measures are critical components of MQA’s strategic priorities and management in monitoring progress. Measure: Number of Days to Process a Renewal Application for a Qualified Applicant Goal: 1 Day Definition: This measure calculates the average number of days to renew a license for health care practitioners and facilities. Included in this measure are electronic renewal applications that are processed online, and paper renewal applications processed through the U.S. mail. During the third quarter, paper renewals are a small percentage, as 96.29 percent of licensees utilize the online renewal system. For practitioners who renew their licenses online, the measure includes the average number of days from the date the transaction was initiated online to the time the renewal application was approved. For practitioners who renew their license by mail, this measure includes the average number of days from the date the Department receives the renewal fee in its entirety to the time the renewal application is approved. If a deficiency letter was sent, the measure is adjusted to the number of days from the date the renewal fee or documents are received in their entirety. Initiative: No action steps are currently needed to improve performance. Data source: MQA Licensing and Enforcement Information Database System (LEIDS). 1.0 0.8 0.6 0.4 0.2 0.0 LICENSE RENEWAL GOAL=1 DAY 0.46 Q1 Q1 Q1 Q1 Q1 Q2 Q3 Q2 Q2 Q2 Q2 Q3 Q3 Q3 Q3 Q4 Q4 Q4 Q4 0.51 0.22 0.31 0.18 0.18 0.17 0.53 0.38 0.44 0.49 0.25 0.29 0.22 0.31 0.12 0.46 0.68 0.21 FY 2017-2018 FY 2016-2017 FY 2018-2019 FY 2019-2020 FY 2020-2021 On March 9, 2020, Governor Ron DeSantis issued Executive Order 20-52, declaring a Public Health Emergency regarding the COVID-19 pandemic. Due to the impact of COVID-19, MQA has experienced a significant effect on business processes.