MQA Quarterly Performance Report

Q3 2020-2021 Quarterly Performance Report 4 Division of Medical Quality Assurance BALANCED SCORECARD MEASURES Measure: Number of Days to Issue an Initial License for Qualified Applicants Goal: 1 Day Definition: This measure calculates the average number of days from the date an applicant is deemed qualified for licensure to the date a license is issued. This measure is used for all health care practitioner applications submitted for initial licensure in Florida. Initiative: To improve time to license qualified applicants, the Bureau of Health Care Practitioner Regulation analyzes all aspects of the application process through process improvement reviews. Additionally, each board office identifies trends regarding the deficiencies found in applications and provides a work plan to eliminate or reduce the delays caused by these deficiencies. The boards actively engage in activities that improve the efficiencies of the licensure process. Data source: MQA Licensing and Enforcement Information Database System (LEIDS). INITIAL LICENSES GOAL=1 DAY 2.5 3.0 2.0 1.5 1.0 0.5 0.0 2.1 1.27 1.24 1.75 1.36 1.93 1.58 1.89 2.5 2.75 1.93 1.35 1.55 1.22 0.96 Q1 Q1 Q1 Q1 Q2 Q2 Q3 Q2 Q2 Q2 Q1 Q3 Q3 Q3 Q3 Q4 Q4 Q4 Q4 0.9 FY 2017-2018 FY 2016-2017 FY 2018-2019 FY 2019-2020 FY 2020-2021 1.24 1.53 1.01 On March 9, 2020, Governor Ron DeSantis issued Executive Order 20-52, declaring a Public Health Emergency regarding the COVID-19 pandemic. Due to the impact of COVID-19, MQA has experienced a significant effect on business processes.