MQA Quarterly Performance Report

5 Q3 2020-2021 Quarterly Performance Report Division of Medical Quality Assurance BALANCED SCORECARD MEASURES Measure: Number of Days to Complete Initial Inspection Prior to Licensure Goal: 16 Days Definition: This measure calculates the average number of days from the date an applicant is ready for opening a Pharmacy Establishment, and MODE (Massage, Optical, Dental Lab, and Electrolysis Establishments) inspection to the date the inspection is completed. This measure includes all initial inspections where the applicant did not formally request a delay in the completion of the opening inspection. Initiative: No action steps are currently needed to improve performance. Data source: MQA Licensing and Enforcement Information Database System (LEIDS). 20 15 10 5 0.0 GOAL=16 DAYS FY 2017-2018 FY 2016-2017 FY 2018-2019 FY 2019-2020 FY 2020-2021 6.02 7.26 6 6 5.52 4.68 6.23 8.37 5.94 5.55 6.24 5.9 5.32 4.87 5.09 5.56 9.17 5.23 4.90 Q1 Q1 Q1 Q1 Q2 Q2 Q2 Q2 Q3 Q3 Q3 Q3 Q4 Q4 Q4 Q4 Q1 Q2 Q3 INITIAL INSPECTION On March 9, 2020, Governor Ron DeSantis issued Executive Order 20-52, declaring a Public Health Emergency regarding the COVID-19 pandemic. Due to the impact of COVID-19, MQA has experienced a significant effect on business processes.