MQA Quarterly Performance Report

Contact Us Your feedback is important to us. If you have questions or suggestions about this report, please let us know. (850) 245-4224 www.flhealthsource.gov MedicalQualityAssurance@flhealth.gov Department of Health Medical Quality Assurance 4052 Bald Cypress Way Bin C-00 Tallahassee, FL 32399-3250 Website ELI (Enforcement – Licensure – Information) is MQA’s new artificial intelligence system that will be transforming the customer service MQA provides by enabling the workforce to deliver exceptional service to our customers through online chat. ELI is designed to answer common questions in a variety of different areas. Some areas include: licensure requirements, renewal requirements, fees, contact information, background screening, public records, and more. If ELI cannot answer your question, he will ask you if you would like to be transferred to a live agent within the department. The live agent will be able to see the entire chat with ELI and help continue the conversation to help resolve your question quickly. ELI will continue to learn from each question that gets sent to a live agent so in the future, he will be able to answer those questions. Who is ELI? Chat with ELI