MQA Quarterly Performance Report

FY 2016-17 FY 2017-18 FY 2018-19 FY 2019-20 FY 2021-22 FY 2020-21 Measure • Number of Days to Process a Renewal Application for a Qualified Applicant. Definition This measure calculates the average number of days to renew a license for health care practitioners and facilities. Included in this measure are electronic renewal applications that are processed online, and paper renewal applications processed through the U.S. mail. During the second quarter, paper renewals are a small percentage, as 98.93 percent of licensees utilize the online renewal system. For practitioners who renew their licenses online, the measure includes the average number of days from the date the transaction was initiated online to the time the renewal application was approved. For practitioners who renew their license by mail, this measure includes the average number of days from the date the Department receives the renewal fee in its entirety to the time the renewal application is approved. If a deficiency letter was sent, the measure is adjusted to the number of days from the date the renewal fee or documents are received in their entirety. Goal • One Day Initiative • No action steps are currently needed to improve performance. PERFORMANCE STATISTICS - LICENSE RENEWAL Q2 • Quarterly Performance Report 2021-22 6 Data source : MQA Licensing and Enforcement Information Database System (LEIDS). GOAL= One Day 0.0 0.3 0.6 0.9 Average Time to Process a Renewal Application for Qualified Applicant 0.3 0.2 0.5 0.5 0.5 0.2 0.2 0.2 0.3 0.5 0.4 0.4 0.1 0.3 0.2 0.3 0.2 0.2 0.7 0.5 0.1 0.2 Quarter One Quarter Two Quarter Three Quarter Four Indicates Average Time to Process Average Days