MQA Quarterly Performance Report

The key role of MQA’S Bureau of Enforcement is to investigate complaints and reports against licensed practitioner and unlicensed persons. Specialized units within in the Bureau of Enforcement are: Unlicensed Activity Program, Consumer Services Unit, Investigative Services Unit, and the Compliance Management Unit. MQA received over 31,000 complaints in FY 2020-2021. Practitioners who are disciplined may receive reprimands, sanctions, or other actions. The Department takes emergency action for violations that pose an immediate and severe threat to the public under Section 456.074, Florida Statutes, including the commission of certain crimes and violations. ENFORCEMENT DATA Q2 • Quarterly Performance Report 2021-22 9 EMERGENCY ORDERS ISSUED ENFORCEMENT DATA Emergency Restriction Orders 24 Total Emergency Orders 65 Emergency Suspension Orders 41 FINES AND COST DATA FOR CURRENT LICENSEES Dollar Amount Collected $436,079.26 Percentage Collected 40.81% Dollar Amount Imposed $1,068,635.42 NUMBER OF ACTIVE CASES Consumer Services 13,361 Prosecution Services 4,092 Investigative Services 642 Complaints Received 14,524 Dismissals 60 No Probable Cause Found 619 Investigations Completed 1,510 Legally Sufficient 1,389 Probable Cause Found 254 Citations Issued 68 Final Orders 405