MQA Quarterly Performance Report 3

(850) 245-4224 www.flhealthsource.gov MedicalQualityAssurance@flhealth.gov Department of Health Medical Quality Assurance 4052 Bald Cypress Way Bin C-00 Tallahassee, FL 32399-3250 Medical Quality Assurance leverages cuttingedge technology to power the enforcement, licensure, and information chatbot, ELI. ELI is the best way to learn about licensure requirements, initial application status, renewal requirements, fees, address updates, background screening processes, and public records requests. HOW IT WORKS Immediate ELI is just a tap away so that customers can get in touch from anywhere, at any time of day – chat is available 24/7. Personal ELI’s simple, intuitive design combined with an insight engine guides users through the customer journey to create custom conversations in minutes – and it does so on any device. Actionable ELI takes the guesswork and waiting out of the process and navigates customers to the right answers at the right time by delivering accurate, real-time advice and direction. IN A NUTSHELL Through a conversational platform powered by trusted content, ELI leverages data and efficient workflows to interpret the user’s questions and give actionable recommendations. The platform runs as a chatbot and voice-based application to provide customers with an additional method to contact MQA. Use the ‘chat now’ button to begin your discussion with ELI or look for ELI’s image in the bottom right corner of your device as you navigate the board and MQA pages. Who is ELI? Contact Us Your feedback is important to us. If you have questions or suggestions about this report, please let us know.

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