MQA Quarterly Performance Report 3

Q3 • Quarterly Performance Report 2021-22 6 Practitioners are responsible for maintaining their licenses by renewing according to the various regulatory requirements of their profession, such as continuing education requirements. Through partnerships with licensing vendors and continuing education providers and by leveraging advanced technology to implement self-service channels, MQA creates both reliable avenues for health care practitioners to enter the workforce and consistent license renewal experiences to retain them. MQA has measured the average number of days to process a renewal application for a qualified applicant (Figure 2.1) since 2012 when a quality improvement initiative reduced the average time to process a renewal from three days to one day. While applications may still be processed through the U.S. mail delivery system, over 95% of renewals continue to be processed online. Regardless of whether a renewal application is processed online or by mail, the time to renew is always contingent upon receiving a completed application, as shown in Figure 2.1. What constitutes a completed application varies by profession, as some professions have more or fewer requirements than others. However, MQA strives to process each renewal application within one day, as shown below (Figure 2.2). 2. License Renewals Figure 2.2: Average Days to Process a Renewal Application FY 2016-17 FY 2017-18 FY 2018-19 FY 2019-20 FY 2021-22 FY 2020-21 Data source: MQA Licensing and Enforcement Information Database System (LEIDS). GOAL= One Day 0.0 0.3 0.6 0.9 0.3 0.2 0.5 0.5 0.5 0.2 0.2 0.2 0.3 0.5 0.4 0.4 0.1 0.3 0.2 0.3 0.2 0.2 0.7 0.5 0.6 0.2 Average Days 0.1 Quarter One Quarter Two Quarter Three Quarter Four Indicates Average Time to Process Figure 2.1: Average Time to Renew Explained