MQA Quarterly Performance Report 3

Q3 • Quarterly Performance Report 2021-22 7 Inspection teams across the state routinely examine health care practitioners and facilities to ensure compliance with applicable Florida Statutes, administrative codes, and applicable federal regulations in a manner that protects the health and safety of the public (Figure 3.1). Inspections may be conducted prior to beginning practice at an establishment, after a change in location or ownership has occurred, and/or on an annual or biennial basis. Inspections for massage, optical, dental lab, and electrolysis establishments, also referred to as M.O.D.E. inspections, are prioritized to ensure the health and safety of the public. Inspectors routinely collaborate with unit managers to identify, monitor, and execute the tasks involved in the inspection process with intermediate goals and timelines. For example, Inspectors are tasked with contacting the applicant within two days of receiving the request for inspection. These processes are documented, standardized, and evaluated regularly through the use of process guides, checklists, and performance reports. As a result, MQA consistently performs below the 10-day target goal to complete a M.O.D.E. inspection, including all initial inspections where the applicant did not formally request a delay, as shown in Figure 3.2. 3. Massage, Optical, Dental Lab, and Electrolysis Establishment Inspections Figure 3.1: Investigative Services Area Map Figure 3.2: Average Days to Complete a M.O.D.E. Inspection Data source: MQA Licensing and Enforcement Information Database System (LEIDS). 8.0 6.0 4.0 2.0 0.0 GOAL= 10 Days 10.0 12.0 Average Days FY 2016-17 FY 2017-18 FY 2018-19 FY 2019-20 FY 2021-22 FY 2020-21 4.8 5.4 4.2 5.4 4.3 4.4 4.5 5.4 7.6 5.6 5.1 5.9 5.2 4.8 4.3 4.6 4.8 9.0 5.0 4.2 5.3 4.9 4.7 Quarter One Quarter Two Quarter Three Quarter Four Headquarters Pensacola Tallahassee Alachua Jacksonville St. Petersburg Tampa Orlando Fort Myers Jupiter Fort Lauderdale Miami