MEDICAL QUALITY ASSURANCE | FY 2022-23 QUARTERLY PERFORMANCE REPORT 2 09 Massage, Optical, Dental Lab, and Electrolysis Establishment Inspections MQA completed M.O.D.E. inspections in an average of 5.3 days this quarter, reflecting its commitment to regulatory efficiency. MQA is tasked with regulating massage, optical, dental lab, and electrolysis establishments, also referred to as M.O.D.E. By deploying teams of inspectors, MQA monitors the compliance of over 11,300 active M.O.D.E. facilities across Florida. Inspections occur following several qualifying events, such as the creation of a new establishment, change in ownership or address, or on an annual or biennial basis. Teams routinely travel within Florida's 11 investigative services regions to ensure establishments and practitioners follow all relevant state statutes, administrative codes, and federal regulations. MQA measures the average number of days needed to complete a M.O.D.E. inspection from start to finish (often from the date an establishment is ready to begin practice). MQA regularly completes these inspections below the target (10 days), which includes initial inspections prior to the start of practice that do not include a formal request of delay by the applicant. Teams maintain a standard process for conducting inspections, including implementing best practices to identify, monitor, and execute the tasks associated with the inspection process through immediate goals and timelines. The tasks and best practices are documented and evaluated regularly through tools such as process guides, qualify checklists, and performance reports to encourage improvement and innovation. Figure 3: Average Days to Complete a M.O.D.E. Inspection
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