$635,307.27 fines and fees imposed. 8,417 enforcement complaints received. 233 unlicensed activity cases referred for investigation. 25,801 initial licenses Issued. AT A GLANCE Quarter 2 0.9 5.3 7.0 Process an Initial Application Process a Renewal Application Complete a M.O.D.E. Inspection Complete a Pharmacy Inspection 0.4 For over five fiscal years, MQA has met the desired benchmarks in three of its key performance measures: the average time to process renewal applications, conduct inspections of massage, optical, dental lab, and electrolysis (M.O.D.E.) establishments, and conduct inspections of pharmacies. This quarter, MQA completed these activities in nearly half the time of the desired goal or less. MQA also surpassed the target goal of one day to process initial licenses for qualified applicants; 67% of applicants were issued an initial license, advancing over 25,000 new health care practitioners into Florida’s workforce. In the area of enforcement, MQA processed nearly 8,500 complaints in the second quarter. Nearly 1,000 cases were found to be legally sufficient to justify an investigation, and over 1,000 investigations were completed. Of the $635,000 in fines and fees imposed this quarter, 70% were collected. Over 350 instances of probable cause were found in the second quarter, and subsequently referred to the regulatory boards and councils for further disciplinary action. MQA issued 40 Emergency Orders, split almost evenly between Emergency Suspensions and Emergency Restrictions. 9 OUT OF 10 Renewal applications were processed online. MQA closed the second quarter with a total cash balance of $32,475,109. MEDICAL QUALITY ASSURANCE | FY 2022-23 QUARTERLY PERFORMANCE REPORT 2 04 Quarterly Averages In Days:
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