The Crossroads Between Workforce, Education, and Licensing MQA’s Virtual Agent, ELI, continues to revolutionize the way MQA delivers licensing, renewal, and informational services to health care practitioners and licensees. Since expanding online, voice, and text capabilities in October 2022, ELI has processed license renewal requests and related payments by practitioners, all without the need by practitioners to access MQA’s Online Services Portal. ELI answers complex questions in lieu of a live agent and is available after hours, over weekends, and on holidays, providing more flexibility to renewing practitioners outside of 8:00 a.m. to 5:00 p.m. More professions will be able to enjoy this benefit in the coming months as the renewal dates approach. Find ELI on the various board and council pages at FLHealthSource.gov, or learn more at FLHealthSource.gov/ELI. In October 2022, Board of Medicine staff supported student transition into the workforce by virtually presenting the licensure process to the graduating class of the Physician Assistant Studies Program at Florida Gulf Coast University. By describing the steps and requirements involved with completing an initial and renewal application for licensure, MQA advances graduate preparedness, encourages employability, and empowers future health care practitioners to immediately contribute to the workforce with proper credentialing upon graduation. What's New with ELI? AROUND MQA MEDICAL QUALITY ASSURANCE | FY 2022-23 QUARTERLY PERFORMANCE REPORT 2 05
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