ULA Complaints Received 300 Complaints Referred for Investigation 321 Cease and Desist Orders Issued 109 Investigations Completed 325 Complaints Referred to Law Enforcement 121 FY 2020-21 REPORT VERIFY BEWARE CALL If you suspect unlicensed activity, you can report what you know by submitting information through MQA’s Online Complaint Portal or call 1-877-HALT-ULT to speak directly with an investigator. MQA also encourages you to know before you go; verify that your practitioner has a license by looking them up via MQA’s License Verification Portal and beware of the signs of unauthorized practice to detect when it may be happening, which can be found at FLHealthSource.gov/ULA. The Unlicensed Activity (ULA) program is a program within MQA that educates Floridians and visitors about the dangers of receiving health care services from unlicensed practitioners. Per section 456.072, Florida Statutes, administering medical care without a license can be punishable by fines, civil penalties, and even incarceration. ULA works in coordination with law enforcement agencies and state attorneys to investigate and prosecute unlicensed practitioners. In Quarter Four, 300 complaints of unlicensed activity were received, and 321 complaints were routed for investigation. Moreover, 325 unlicensed activity investigations were concluded, and 121 additional cases were escalated to law enforcement. Additionally, 109 cease and desist orders were issued for violations, which is a 53% decrease from Quarter Three. Figure 5: Cease and Desist Orders Issued FY 2018-19 FY 2019-20 FY 2021-22 FY 2022-23 146 Unlicensed Activity Call to Action 164 156 119 162 131 125 40 35 55 102 101 162 118 155 136 160 94 187 109 MEDICAL QUALITY ASSURANCE | FY 2022-23 QUARTERLY PERFORMANCE REPORT 4 1 2
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