I am excited to present to you the Division of Medical Quality Assurance (MQA) Quarterly Performance Report (QPR) for the fourth quarter of FY 2022-23. Contained in this report are stories and statistics that illustrate the progress of MQA in fulfilling its commitment to protect, promote, and improve the health of all people in Florida. Key to achieving the mission of the Department of Health (Department) is the embrace of new technologies that modernize regulatory processes, partnerships and strengthen the collective impact we can have on public health in Florida, and the passion that each employee embodies to protect the public. Readers of this report will discover some exciting updates on MQA’s innovations in licensing and effectiveness in enforcement, such as the launch of a new renewal experience for nursing professions with MQA’s Virtual Agent, ELI. With ELI, Registered Nurse and Licensed Practical Nurse applicants can complete applications and receive real-time status updates while MQA staff redirects attention to aid customers with complex inquiries. As you flip through the pages, please join me in reflecting on our 20year partnership with CE Broker, which revolutionized the landscape of continuing education (CE) that benefits thousands of Florida health care practitioners. Celebrating this anniversary of bringing a leading electronic CE tracking system to Florida is a milestone achievement itself, but the journey would not have been possible without the dedicated commitment and support of all involved, including each employee and partner. Accompanying impressive case management performance by MQA enforcement staff, readers will also enjoy recognizing MQA for its involvement in the fight against human trafficking. MQA will always remain committed to ensuring safety among health care consumers, providing seamless licensure experiences for health care applicants, and bringing the health care workforce new and sustained improvements so that Florida may continue becoming the healthiest state in the nation. LETTER FROM THE DIRECTOR Accompanying impressive case management performance by MQA enforcement staff, readers will also enjoy recognizing MQA for its involvement in the fight against human trafficking. " JENNIFER L. WENHOLD, MSW, CPM MEDICAL QUALITY ASSURANCE | FY 2022-23 QUARTERLY PERFORMANCE REPORT 4 02
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