As required by section 456.025(9), Florida Statutes, the Quarterly Performance Report (QPR) details the latest performance statistics of MQA’s key functions and responsibilities as related to the goals of the Department. This report serves as an assessment of MQA’s operational health and performance during the fourth quarter of FY 2022-23. Per section 456.065(3), Florida Statutes, all financial data resulting from the enforcement of unlicensed activity is included, as well as the latest summary of MQA’s financial status. EXECUTIVE SUMMARY MQA regulates health care practitioners and facilities through professional licensure, facility permitting, and administrative enforcement in order to preserve the health, safety, and welfare of the public. MEDICAL QUALITY ASSURANCE | FY 2022-23 QUARTERLY PERFORMANCE REPORT 4 03 LICENSE ENFORCE INFORM How We Work MQA's Virtual Agent, ELI, handled over 50,000 web chats and 175,000 voice conversations with health care applicants and practitioners during Quarter Four. The total number of active complaint cases for Quarter Four is 27,140, which is a 4.8% decrease from Quarter Three. MQA completed 325 unlicensed activity investigations, issued 109 cease and desist orders, and escalated 121 cases to law enforcement for further investigation. As of Quarter Four, 1,478,142 health care practitioners are licensed in Florida. In Quarter Four, MQA received 42,709 initial applications and issued 36,036 initial licenses. On average, MQA processed initial applications within one day. As the number of applications received increased, the amount of time taken to issue licenses decreased.
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