Q1 • Quarterly Performance Report • FY 2023-24 10 UNLICENSED ACTIVITY INVESTIGATIVE SPOTLIGHT MQA’s ULA Program educates Floridians and visitors about the dangers of receiving health care services from unlicensed practitioners. The ULA Program works in conjunction with law enforcement and the state attorney’s offices to prosecute individuals practicing without a license. Program staff also proactively conduct public outreach to educate consumers; however, support from licensed health care practitioners and partnering organizations is equally important. Outreach is a vital component of the ULA Program as it educates the public about the dangers of receiving health care services from unlicensed persons. While participating in outreach, MQA investigators highlight not only physical ramifications of receiving unlicensed health care services but also the mental and monetary consequences. Investigators discuss violation fines, criminal offenses, and methods of reporting unlicensed activity. The Just Because It’s Open . . . marketing initiative emphasizes the importance of verifying massage therapists and facilities before receiving massage services. Due to a high level of complaints received during the fourth quarter of FY 20222023, MQA focused this campaign in Palm Beach and Broward counties. 1.9% Decrease from the fourth quarter of FY 2022-23
RkJQdWJsaXNoZXIy MjA3OTMwMA==