Q2 • Quarterly Performance Report • FY 2023-24 9 ENFORCEMENT AT A GLANCE Per sections 20.43 and 456, Florida Statutes, MQA is responsible for upholding statutes, laws, and regulations governing the professions overseen by the Department of Health, prioritizing public health, safety, and welfare. To fulfill this mandate, MQA formed the Bureau of Enforcement, which houses the Consumer Services Unit (CSU), Investigative Services Unit (ISU), and Compliance Management Unit (CMU). Together, these units receive, investigate, and adjudicate complaints lodged against health care practitioners and facilities. During Quarter Two, MQA handled 10,390 total complaints. Enforcement personnel conducted 1,264 investigations and carried out inspections at 2,695 facilities. Upon case evaluation, MQA identified 1,279 instances as legally sufficient for potential prosecution. MQA investigators acted by issuing 122 cease and desist orders against violations. The number of active enforcement cases this quarter rose by 15% compared to Quarter One of FY 2023-24, increasing from 26,830 to 31,318 cases. Among the units, CSU managed the most open enforcement cases, totaling 20,293 of the overall active cases. CMU oversaw 5,344 active cases, PSU handled 4,909, and ISU managed 772. CMU CSU PSU ISU OPEN CASES 20,293 5,344 4,909 772 Figure 5: Orders to Cease and Desist
RkJQdWJsaXNoZXIy MjA3OTMwMA==