ENFORCEMENT AT A GLANCE Per section 20.43 and Chapter 456, Florida Statutes, MQA ensures regulations that govern health care professions under the Department of Health’s purview, emphasizing public health, safety, and welfare. To meet this obligation, MQA established the Bureau of Enforcement, comprising the Consumer Services Unit (CSU), Investigative Services Unit (ISU), and Compliance Management Unit (CMU). These units work together to receive, investigate, and resolve complaints filed against health care practitioners and facility owners. In Quarter Three, MQA received a total of 16,848 complaints (Figure 5: Complaints Received), completed 1,347 investigations, and inspected 4,925 health care facilities. MQA also identified 1,506 cases deemed legally sufficient for potential prosecution, and referred 284 cases for board review. The count of ongoing enforcement cases increased 12.8%, from 31,318 cases in Quarter Two to 35,605 cases at the end of Quarter Three. CSU managed the majority of cases in the Bureau of Enforcement 67.8% compared to CMU which managed 15.5% active cases, Prosecution Services Unit (PSU) which managed 14.2%, and ISU which managed 2.6%. CMU CSU PSU ISU 35,605 OPEN CASES 24,140 5,501 5,056 908 Figure 5: Complaints Received In Thousands Q3 • Quarterly Performance Report • FY 2023-24 10
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