SAFETY STARTS AT YOUTH MQA is committed to engaging with young students and nurturing future leaders. Building connections with children early on can have a significant impact on their aspirations and career paths. Knowing this, the Jupiter field office engaged with students of Bay Shore Elementary in March through storytelling and offering ULA promotional items. MQA enjoyed creating such a memorable experience that can influence students’ perceptions and goals. In February, Tampa ISU met with Tampa Bay Regional Operations Center. This organization works with a variety of criminal investigations focusing on violent crime, economic crime, organized crime, targeted violence, intelligence, and domestic security. During the meeting, ULA Investigators provided an insightful overview of MQA regulatory investigations and the ULA program. They delved into the various types of licenses, including those for individual practitioners and establishments, and outlined the inspection procedures for these facilities. Furthermore, they shared compelling examples of collaborative cases and operations conducted with external agencies. ULA TRENDS During Quarter Three, MQA received 431 complaints of unlicensed activity, and 404 complaints total were referred for investigation. A noticeable surge in calls to the ULA hotline typically happens during the spring and summer seasons compared to the autumn and winter seasons. In 2023, the hotline received 546 calls in spring and 536 calls in summer, while it received 375 calls in autumn and 405 calls in winter. Tips to Avoid Unlicensed Health Care Activity: • Verify a license at FLHealthSource.gov. • Beware of missing supplies or equipment. • Ensure licenses and certificates are posted in health care establishment. • Check online reviews. ULA OUTREACH ACROSSTHE STATE "With outreach, our investigators can make connections within law enforcement and schools. This proactive approach not only aids in immediate enforcement efforts but also contributes to the long-term prevention of ULA by educating future consumers and practitioners." - ULA Marketing Specialist Q3 • Quarterly Performance Report • FY 2023-24 13
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