Even-Year Renewals: • Radiologic Technicians: Renew based on their birth month. • Physician Assistants and certain physician groups: Renew by January 31. • Acupuncture: Renew by February 28. • Dental Practitioners, including Dental Hygienists and Nuclear Pharmacists: Renew by February 28. • Osteopathy, Podiatry, and Chiropractic Medicine: Renew by March 31. • Nurses (Registered Nurse and Advanced Practitioner Registered Nurse): Renew by April 30 or July 31. • Psychology, Electrologist, Electrologist Facility, and a group of Certified Nursing Assistants: Renew by May 31. • Clinical Laboratories: Renew by August 31. • Athletic Trainers and Nursing Home Administrators: Renew by September 30. • Emergency Medical Technicians and Paramedics: Renew by December 1. • Opticians, Consultant Pharmacists, and Pharmacy Technicians: Renew by December 31. Odd-Year Renewals: • Radiologic Technicians: Renew based on their birth month. • Medical Physicists and another group of Medical Doctors: Renew by January 31. • Occupational Therapists, Optometrists, Pharmacy Establishments, and Hearing Aid Specialists: Renew by February 28. • Social Workers, Marriage and Family Therapists, and Mental Health Counselors: Renew by March 31. • Nurses (Group 3): Renew by April 30. • Respiratory Therapists, another group of Certified Nursing Assistants, and Dietitians and Nutritionists: Renew by May 31. • Licensed Practical Nurses: Renew by July 31. • Massage Therapists and Massage Establishments: Renew by August 31. • Pharmacists: Renew by September 30. • Physical Therapists, School Psychologists, and Orthotists and Prosthetists: Renew by November 30. • Midwifery, Genetic Counselors, and Speech-Language Pathologists and Audiologists: Renew by December 31. DID YOU KNOW? Health care practitioners renew their licenses in either even or odd years, depending on their profession: CUSTOMER CONTACT Health care consumers and practitioners are able to contact MQA with questions through ELI and the call center to best meet their needs. ELI is a virtual agent that offers web chat and voice call options for the convenience of customers and has been an evergrowing tool in efficiently meeting the needs of the public. The total number of ELI Web Chats in Quarter One FY 2024-25 was 58,951, and the total Voice Calls was 182,314. Figure 3: Quarterly ELI Web and Voice Totals Most ELI contact happened within business hours, as opposed to outside of business hours, where 36,893 Web Chats (62.6%) and 173,827 Voice Calls (95.3%) were conducted. The Board of Nursing made up 40% of the total web chat volume this quarter. In Quarter One FY 2024-25 the MQA Contact Call Center was offered 69,712 calls and 60,690 (or 87%) were answered. The average talk time was 5 minutes and 10 seconds. Q1 • Quarterly Performance Report • FY 2024-25 9
RkJQdWJsaXNoZXIy MjA3OTMwMA==