Q1 • Quarterly Performance Report • FY 2024-25 12 Figure 6: Complaints Received COMPLAINTS MQA received 11,433 complaints in Quarter One which is a 5.8% increase from the previous quarter. When comparing the first quarters of FY 2023-24 and FY 2024-25, there has been an 18.6% increase in complaints received. It took 6.8 days on average to process a complaint. In Quarter One FY 2024-25, 1,764 cases were found legally sufficient. Probable cause was found in 345 cases, no probable cause was identified in 790 cases, and 1,420 investigations were completed. OPEN CASES In Quarter One FY 2024-25, Consumer Services had 22,540 open cases, the Compliance Management Unit had 5,324 open cases, Prosecution Services Unit had 5,220 open cases and Investigative Services Unit had 1,209 open cases. The total number of open cases for Quarter One FY 2024-25 is 34,293, which has decreased 1.8% from Quarter Four of FY 2023-24 which had 34,932 open cases. Figure 7: Number of Open Cases 22,540 5,324 5,220 1,209 CSU PSU ISU CMU OPEN CASES 34,293
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