PERFORMANCE STATISTICS Required under section 456.005, Florida Statutes, quarterly performance reports (QPRs) provide the Division of Medical Quality Assurance (MQA), decision-makers, consumers, and other stakeholders with quarterly snapshots of key performance statistics, such as licensure, enforcement, and financial information. This is a quarterly report of the performance of MQA as measured by the following key statistics: initial licensure, license renewals, massage, optical, dentistry, and electrolysis (M.O.D.E.) establishment inspections, and pharmacy inspections. This document also explores enforcement statistics, including complaints received, investigations completed and unlicensed activity. Financial data is reported as the dollar amount of regulatory fines and the dollar amount of fees imposed and collected, as well as military and customer contact data. INITIAL APPLICATIONS In Quarter One FY 2024-25, MQA received 42,990 initial applications from prospective practitioners seeking licensure, where 33,527 of these initial applications were processed for a total of 1,552,526 licensed practitioners in Florida. MQA processed initial applications for qualified applicants within 2.6 days on average in Quarter One. The profession with the most applications processed was Nursing at 53.6% (23,690) of the total. Measure: The average time taken to process an initial license to qualified applicants. Definition: The average duration from when an application is deemed qualified to the issuance of the license. Goal: One day. Figure 1: Initial Applications Received vs. Average Days to Process an Initial License Q1 • Quarterly Performance Report • FY 2024-25 7
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