ISU Field Office Meet-and-Greets Outreach is a vital part of the ULA Program, helping the community understand the serious risks of using unlicensed health care services. The program usually focuses on big events to raise awareness, but its new goal is to also build strong relationships with local leaders, health advisors, and public health groups. This means the program now focuses on smaller, local events across Florida. Through these efforts, MQA investigators explain not just the physical dangers, but also the mental and financial impacts of unlicensed health care. They cover the penalties for breaking the law, possible criminal charges, and how to report unlicensed health care practices. ULA Outreach Jackson Gardens Health and Rehab Center: Miami ISU hosted a meet-and-greet with employees and residents on Oct. 12, 2024. Michael-Ann Russell Jewish Community Center: Fort Lauderdale ISU visited this center on Oct. 22, 2024. First Judicial Circuit Law Enforcement Association: Pensacola ISU connected with participants of the association during a meeting on Oct. 24, 2024. Florida Department of Business and Professional Regulation (DBPR): Orlando ISU held a meet-and-greet with representatives from DBPR on Dec. 5, 2024. Q2 • Quarterly Performance Report • FY 2024-25 15 It should be noted that this data does not follow a fiscal year or quarterly timeline. 262 ULA complaints were received, a 22.3% decrease from last quarter. 304 complaints were referred for further investigation, a 29.6% decrease from last quarter. 133 investigations were referred to law enforcement. 380 investigations were completed. 123 cease and desist orders were issued to unlicensed practitioners.
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