VISION MISSION To be the healthiest state in the nation. To protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts. VALUES Innovation We search for creative solutions and manage resources wisely. Collaboration We use teamwork to achieve common goals and solve problems. Accountability We perform with integrity and respect. Responsiveness We achieve our mission by serving our customers. Excellence We promote quality outcomes through learning and continuous performance improvement. TABLE OF CONTENTS 00 Letter from the Director 00 Executive Summary 00 Around MQA 00 Performance Statistics 00 Unlicensed Activity Investigative Spotlight 00 Financial Summary 00 Glossary 00 Contact Us 00 Enforcement at a Glance 02 03 04 06 10 14 18 19 20
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