EXECUTIVE SUMMARY Section 456.025(9),Florida Statutes, requires MQA to report quarterly on its performance and financial status and assess its effectiveness in regulating health care professions and practitioners. ENFORCEMENT 170 new Massage, Optical, Dental, and Electrolysis (M.O.D.E.) inspections were completed in 5.1 days on average. 28 new pharmacy inspections were completed in 7.4 days on average. 1,798 investigations were completed, a 26.6% increase from last quarter. 7,170 complaints were received, a 37.3% decrease from last quarter. 262 unlicensed activity complaints were received, and 123 unlicensed activity cease and desist orders were issued. LICENSING 1,563,592 Florida licensed practitioners were recorded at the close of Quarter Two. 32,388 initial applications were received while 25,252 initial applications were issued. 811 applications were issued through Office of Veteran Licensure Services (OVLS). 131,416 renewal applications were processed, a 25.8% increase from last quarter, with 90.4% processed online. Initial applications were processed in an average of 3.5 days, while renewals were processed in 0.7 days this quarter. CUSTOMER CONTACT 49,270 Web Chats and 154,849 Voice Calls were conducted through ELI. 59,608 calls were offered through the MQA Contact Call Center with 88% answered. FINANCES MQA maintained an overall cash balance of over $30 million at the close of Quarter Two. Q2 • Quarterly Performance Report • FY 2024-25 3
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