AROUND MQA ELI Reaches 2 Million Conversations for Real-Time Support In December 2024, ELI surpassed 2 million conversations since the measuring of its volume in July 2022. This marks a significant milestone in MQA’s ongoing commitment to innovation and seeking new ways to best meet its customer’s needs. ELI is MQA’s chatbot that interprets users’ questions and provides helpful, actionable recommendations by using data-driven insights and simplified processes. This virtual agent is available anytime, day or night, to help customers with their questions in real-time, whether through web chats or voice calls. Interstate Medical Licensure Compact Helps Expedite Multistate Medical Licensure The Boards of Medicine and Osteopathic Medicine, in collaboration with several MQA units, the Interstate Medical Licensure Compact Commission (IMLCC), and other Compact member states, implemented the Interstate Medical Licensure Compact (IMLC). This agreement, which allows states to work together to expedite the licensure process for physicians who want to practice in multiple states which provides patients quicker access to health care practitioners. Florida went live with the IMLC on Dec. 20, 2024, and began processing applications for the State of Principal Licensure designations and IMLC expedited licenses on Dec. 27, 2024. ACCOMPLISHMENTS Association of Social Work Boards Annual Delegates Meeting Held in November Several MQA employees attended the Association of Social Work Boards (ASWB) Annual Meeting of the Delegates on Nov. 7-9, 2024. This meeting covered operations, elected leadership, discussed current challenges and emerging trends in social work regulation. They also facilitated collaboration between state regulators and educational programs. The board chair, as a member of the rules committee, led a charter to INNOVATION We search for creative solutions and manage resources wisely. COLLABORATION We use teamwork to achieve common goals and solve problems. ACCOUNTABILITY We perform with integrity. Guided by the core values of innovation, collaboration, accountability, responsiveness, and excellence, this section highlights some of MQA’s quarterly accomplishments by dedicated teams who tirelessly contribute to public protection and regulatory efficiency in Florida. Q2 • Quarterly Performance Report • FY 2024-25 4
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