Paychecks for Patriots Hiring Fair In November, MQA’s Office of Veteran Licensure Services (OVLS) and the Customer Contact Center attended the Paychecks for Patriots Hiring Fair, hosted by CareerSource Capital Region. MQA staff engaged with veterans who may be interested in a career with the Department of Health (Department) or as a health care practitioner. OVLS’ participation in the hiring fair aligns with its goals of collaborating with external organizations to extend its veteran outreach. OVLS was established in 2023 to support veterans, active-duty service members and their spouses by offering military fee waivers and expedited licensure processes. These efforts aim to alleviate financial burdens and simplify transactions for military families facing relocation and civilian reentry. facilitate more collaboration amongst states, which was voted on and passed unanimously. This reflects MQA’s ongoing dedication to staying current with changes and trends in health care to effectively address emerging needs of customers and health care consumers, while demonstrating a strong commitment to accountability in practice. RESPONSIVENESS We achieve our mission by serving our customers and engaging our partners. EXCELLENCE We promote quality outcomes through learning and continuous performance improvement. Operation Skin So Soft In early November, MQA’s Bureau of Enforcement (BOE) collaborated with the Polk County Sheriff’s Office Vice Unit during a two-day undercover operation called “Operation Skin So Soft,” which resulted in the arrest of 21 individuals in which both licensed and unlicensed practitioners were operating outside of lawful and safe conduct. One of MQA’s missions is to address and respond to unlicensed activity (ULA) and practitioners that endanger the public. To accomplish that, the BOE — comprised of Consumer Services Unit (CSU), Compliance Management Unit (CMU), Investigative Services Unit (ISU) and Prosecution Services Unit (PSU) — worked together and with different levels of law enforcement to ensure the safety and well-being of Florida’s health care consumers. These units work together to receive, investigate, and resolve complaints against health care practitioners and facility owners. Q2 • Quarterly Performance Report • FY 2024-25 5
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